Originally created in 2013 as a special Jira project template, Jira Service Desk, or now Jira Service Management (JSM), is a powerful ITSM tool that helps development, IT and business teams collaborate in a standardized way. Atlassian created JSM because nearly 40%...
How To Use Power BI for KPIs in a Service Enterprise There are many important Key Performance Indicators to consider when running your business. Measuring your sales growth and the profitability of your projects help you continue to scale and expand. But how do you...
In the past 18 months, there have been breaches of security related to protected health information (PHI) at Broward Health, Florida Healthy Kids, and the Accellion FTA Hack. In turn, these breaches resulted in 11 more healthcare organizations getting exploited. ...
Cloud CAD Isn’t Brand New Cloud CAD has been available for some years through various SaaS applications such as OnShape and AutoCAD’s Fusion 360. But the choice of a MCAD application can be personal for an engineer. Also, many companies standardize on a CAD tool of...
How to solve the problem that hides in plain sight Engineers rarely talk about “workflow integration” for items like CAD files or project data management (PDM). They’re too busy doing their jobs! However, that exact mindset presents a major issue. Many engineers think...
Let's Define It Self service catalog is a powerful tool that allows non-technical people to run reports, and technical people to accelerate setup and configuration. Why Should I Use The Self Service Catalog? The self service catalog creates an easy to use UI for...
https://www.youtube.com/watch?v=tAZ2CEqerNM How To Update References This is a tricky task that sometimes occurs when you're adding files to the vault from another location, maybe files from a vendor, maybe an assembly from a vendor, maybe collaborating with other...
Log4j: What Is It? On December 9, 2021, a critical exploit named "Log4j" was disclosed to the world. This exploit was particularly harrowing due to the fact that the software library which it targeted is so widely utilized. “Log4Shell” (CVE-2021-44228,...
Credentials Are Tough By Design Credentials in Cloudbees SDA are admittedly a little tricky to get to. This is by design. If it were any easier, it could be a potential security risk. There is really just one way to use credentials in code, and it’s a multi-step...