SPK Cloud Services Agreement

This Agreement was last updated on July 23, 2024.

The SPK Cloud Services Agreement (“Agreement”) is intended to govern the relationship between SPK AND ASSOCIATES, LLC (CA), a California Limited Liability Company (“SPK”), and You (“Client”), and without limitation to SPK’s sale, lease, license, transfer, subscription, and/or provisioning of a Services Provider’s Cloud Services to Client, as may be further defined in a Cloud Services Order Form, vCAD Services Order Form, or other SPK Product Order Forms (“Order”). That Order is incorporated into and made part of this Agreement.

NOW THEREFORE, in consideration of the mutual promises and covenants set forth herein and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows:

This Agreement provides that SPK will furnish one or more of the following cloud-related products or services.

• Basic Cloud Managed Services and such other services as are set forth in the SPK Cloud Service Order Form;
• vCAD Platform Access for self-service creation of cloud workstations;
• and any other SPK Cloud Products;

all of which are incorporated herein and made part of this Agreement.

SPK is not undertaking to be responsible for any obligations not explicitly set forth in this Agreement or in any executed Order Form.  If there is a conflict or ambiguity between any terms of this Agreement and the SPK Services Agreement, the terms of the Services Agreement shall control.

Client agrees to read the requisite customer agreement forms described in Section 2.1.1 (Cloud Services Restrictions, Rights, and Use), with whichever entity is the Service Provider, defined in Section 1 (Definitions), and be held to the terms of that customer agreement, as well as this Agreement.   Client’s access to and use of the Cloud Services is conditioned by Client’s acceptance of and compliance with this Agreement.  This Agreement applies to all users and others who access or use the Cloud Services.  By accessing or using the Cloud Services, Client agrees to be bound by this Agreement.  If Client disagrees with any part of the Agreement, then You may not access the Cloud Services.

Client’s access to and use of the Cloud Services is also conditioned on the Client’s acceptance of and compliance with the Privacy Shield Policy.  SPK’s Privacy Shield Policy describes SPK’s policies and procedures on the collection, use and disclosure of Client’s personal information when Client uses the Cloud Services and tells Client about privacy rights and legal protection.

1. Definitions

“Basic Cloud Managed Services” means services by SPK to enable client to use the Cloud Services based upon the basic level of services normally provided by a master cloud services provider, which shall include the following, to the extent deemed reasonably appropriate by SPK, based upon industry standards: (i) monitoring, alerting, and response of computing resources and Operating Systems; (ii) firmware and Operating System patch management, both critical and scheduled; (iii) basic security services, including, without limitation, intrusion detection, as well as altering and patching of vulnerabilities in software; (iv) configuration management; and (v) managed backup and restoration services.

“Client Data” means any information of, or related to, Client, including without limitation, (i) any information about Client disclosed by Client or SPK to Service Provider during the Term of the Order, including, without limitation, any Client-issued requirements in connection with the Cloud Services; (ii) any information of Client transmitted or otherwise sent to, or uploaded to, any Service Provider Facilities, and/or any information of Client that resides in any Service Provider Facilities, through or as a result of Client’s purchase or use of the Cloud Services; (iii) any work product or other information of Client developed, generated, or otherwise produced from the use of the Cloud Services; and/or (iv) any information obtained by Service Provider, whether visually, physically, or remotely, from any client facilities during the course of provisioning Cloud Services to Client.

“Cloud Service(s)” means (i) the services and any software or other materials described in the Service Provider Terms, and (ii) any ancillary services provided by Service Provider in connection with such services, as described in the Service Provider Terms and offered by SPK under the Order.

“Fees” means the amounts due for use of the Cloud Services purchased by Client under the Order.

“Personal Information” means information that is identifiable to a particular individual, including but not limited to such person’s name, physical address, telephone number, email address, social security number, or credit card number.

“Service Level Agreement” or “SLA” means the service levels or service level agreements, if any, set forth in the Service Provider Terms.

“Service Provider” means the entity that provides the subscription based Cloud Services described in the Service Provider Terms and offered by SPK under the Order.

“Service Provider Facilities” means any infrastructure of Service Provider or its licensors in connection with the provision of the Cloud Services or technical support, including, without limitation, software programs, hardware, data centers, networks, systems, websites, technology, or other facilities or resources provided or operated by, or on behalf of, Service Provider or its licensors in connection with the provision of the Cloud Services.

“Service Provider Terms” means, collectively, Service Provider’s description of Cloud Services, terms of use/service, direct agreements entered into with Client, and SLAs, if any, all of which may be amended or otherwise updated unilaterally by the Service Provider from time to time.

“Special Terms Addendum” means any terms and conditions that are specific to the particular SPK offering or Service Provider and listed on an Addendum to this Agreement. To the extent such terms differ or conflict with this Agreement, the Special Terms shall govern.

“Subscription Period” means the monthly, yearly or other period as identified in the Order that begins the date Cloud Services commence for such Subscription Period.

“Term” means collectively, the “Initial Term” and any “Renewal Term,” as those terms are defined in Section 4.1 (Order Term), which begins as of the Effective Date of the Order.

“vCAD” means an SPK Service Offering web portal application that allows Client self-service control over its Cloud Services managed by SPK at the Service Provider.

2. Scope of Cloud Services

SPK IS RE-SELLING AND/OR SOLICITING ORDERS ON BEHALF OF SERVICE PROVIDER FOR CLOUD SERVICES PERFORMED OR OTHERWISE PROVIDED BY SERVICE PROVIDER OR ITS AFFILIATES, SUBCONTRACTORS, SUCCESSORS, OR ASSIGNS. UNLESS SPECIFICALLY IDENTIFIED AS “SPK SERVICE OFFERINGS”, SPK ITSELF DOES NOT PERFORM THE CLOUD SERVICES THAT ARE SUBJECT TO THE TERMS OF THE ORDER. References to reselling or resale (or a variation thereof) shall include the solicitation of Orders on behalf of a Service Provider.

2.1 Cloud Services Restrictions, Rights, and Use

2.1.1 Service Provider Terms

Cloud Services sold by SPK under the Order will be performed or otherwise provided by Service Provider in accordance with the Service Provider Terms. Client shall comply with the Service Provider Terms and look to Service Provider for compliance of the Service Provider’s responsibilities under those terms. Service descriptions in effect at the time of purchase will apply for the entire applicable Subscription Period. However, Client agrees that Service Provider may, at any time, amend Cloud Services descriptions or otherwise update them and any documentation relating thereto, including, without limitation, any specifications for the Cloud Services for any reason including, without limitation, legal, safety, business, or technical considerations.

THE SERVICE PROVIDER TERMS WHICH ARE IN EFFECT AT COMMENCEMENT OF EACH SUBSCRIPTION PERIOD WILL REMAIN IN EFFECT UNTIL THE END OF CLIENT’S THEN-CURRENT SUBSCRIPTION PERIOD. IF AMENDED OR OTHERWISE UPDATED VERSIONS OF SERVICE PROVIDER TERMS ARE AVAILABLE AFTER THE EXPIRATION OF CLIENT’S THEN APPLICABLE SUBSCRIPTION PERIOD, THEN CLIENT AGREES THAT SUCH VERSIONS WILL AUTOMATICALLY BECOME THE “SERVICE PROVIDER TERMS” FOR CLIENT’S SUBSEQUENT RENEWAL SUBSCRIPTION PERIOD, AND SUCH VERSIONS WILL CONTROL UNLESS OTHERWISE MUTUALLY AGREED UPON IN WRITING BY CLIENT AND SERVICE PROVIDER. CLIENT EXPRESSLY ACKNOWLEDGES AND AGREES THAT CLIENT SHALL BE SOLELY RESPONSIBLE FOR PERIODICALLY REVIEWING THE DESIGNATED URL OR A SUCCESSOR URL OF SERVICE PROVIDER TO UNDERSTAND AND PERFORM IN ACCORDANCE WITH SUCH AMENDED OR OTHERWISE UPDATED VERSIONS.

2.1.1.1 Amazon Web Services

If the Cloud Services that will be provided to Client are Amazon Web Services, then by agreeing to the terms of this Agreement, Client acknowledges that the use of Amazon Web Services is subject to the AWS Customer Agreement, which is a separate agreement between Client and Amazon Web Services, Inc. Those AWS Customer Agreement terms are incorporated by reference into this Agreement, and pursuant to AWS Customer Agreement, Client has expressly agreed to such terms upon the acceptance of this Agreement between SPK and Client for the use of Amazon Web Services. A current version of the AWS Customer Agreement is located at: https://aws.amazon.com/agreement/

2.1.1.2 Microsoft Azure

If the Cloud Services are provided to Client by Microsoft Azure, then by agreeing to the terms of this Agreement, Client acknowledges that the use of Microsoft Azure is also subject to various terms of use and service provided under the Microsoft Azure agreements that must be separately agreed to by and between Microsoft Azure and Client. These Microsoft Azure terms of use and service are incorporated by reference into this Agreement, and Client agrees to execute all necessary agreements upon accepting this Agreement. Current versions of the below documents are available at: https://azure.microsoft.com/en-us/support/legal

1. Microsoft Azure Agreement: https://azure.microsoft.com/en-us/support/legal/subscription-agreement-nov-2014/
2. Microsoft Online Subscription Agreement: https://azure.microsoft.com/en-us/support/legal/subscription-agreement/
3. Microsoft Azure Service Level Agreement: https://azure.microsoft.com/en-us/support/legal/sla/

2.1.2 Service Level Agreements

The service levels that will be offered by the appropriate Service Provider, if any, are set out in the relevant Service Level Agreement with the Service Provider. SPK will comply with any relevant service level, but only to the extent so agreed in the Services Offering Agreement and SOW between Client and SPK, or as may be required by the Service Provider Terms.

2.1.3 Other Related Terms

Client expressly acknowledges and agrees that it may be subject to Service Provider requirements other than those set forth or referenced in the Order, including policies, license agreements, and system-access terms and conditions, which may be imposed by Service Provider or its licensors upon Client in connection with accessing or otherwise using the Cloud Services (collectively, “Other Related Terms”). Client expressly acknowledges and agrees that SPK shall not be liable for any breach by Service Provider of Service Provider’s obligations under any applicable Other Related Terms, if any, or for any loss, damages, costs, or expenses incurred by Client in connection with any actions taken by Service Provider under the applicable Other Related Terms, including, without limitation, any actions against Client to enforce any provisions therein.

2.1.4 IP Rights

Client owns and retains all right, title, and interest in and to Client Data and all intellectual property rights therein. Service Provider or its licensors, subcontractors, or suppliers will retain all rights, title, and interests in and to the Cloud Services and Service Provider Facilities as well as any derivative works thereof, including, without limitation, any intellectual property rights in and to the Cloud Services and the Service Provider Facilities. Client shall not infringe, misappropriate, or otherwise violate such rights, title, or interests. Client’s access to Cloud Services shall be subject to the terms and conditions of the Order, as well as Service Provider Terms.

2.1.5 Use of Cloud Services

Use of the Cloud Services is governed by the Service Provider’s Terms, as well as the following usage notices and limitations. Client assumes all risks, costs, and expenses in connection with the use of the Cloud Services.

1. Territory. Client is purchasing Cloud Services in the Territory for use within the Territory, unless otherwise specifically and mutually agreed upon in writing by authorized representatives of each party.
2. Service Provider Facilities. Client acknowledges that the Cloud Services may be provided by Service Provider from Service Provider Facilities anywhere in the world and Service Provider may, at any time, transfer the provision of the Cloud Services from one installation to another. There is no guarantee that any such installation, or part thereof, is dedicated to the sole use of Client. Transfer, transmission, distribution, posting, uploading, storage, downloading, and the retrieval of any information, software, technology, or other technical data via the Cloud Services may be subject to U.S. or foreign export, import, privacy, or data security laws.
3. High Risk. Cloud Services sold by SPK are not designed or intended for use in situations where failure could reasonably be expected to result in personal injury, loss of life, or catastrophic property damage, including but not limited to, air traffic navigation, life support, weapons systems, nuclear or chemical facilities, or other similar applications.
4. Business Purpose. Client will use the Cloud Services for its own use and for legitimate business purposes only, and Client shall not resell, sub-lease, sub-rent, or sub-license the Cloud Services to any third party.
5. Internet. Client shall comply with all relevant legislation applicable to the use of the internet and shall conform to the protocols and standards published on the internet from time to time and adopted by the majority of internet users.

2.2 Client’s Responsibilities

In addition to other duties of Client set forth in this Agreement, Client is responsible for the following:

1. If Client does not purchase SPK’s Cloud Managed Services, Client is responsible for maintaining the security of its networks, servers, applications, and access codes, including, without limitation, the backup and other protection of its system and data against loss, damage, or destruction by third parties;
2. Providing information reasonably requested by SPK or Service Provider, including, without limitation, any technical and related information, and any consents that SPK or Service Provider may need from Client necessary for Service Provider to enable the Cloud Services and shall otherwise undertake the responsibilities applicable to Client set forth in the Service Provider Terms;
3. Working with SPK and Service Provider to resolve performance issues as necessary;
4. Complying (and ensuring that any end-users comply) with this Agreement and all applicable laws, rules, and regulations applicable to Client’s use of the Cloud Services (including obtaining any required licenses or registrations);
5. If Client uses the Cloud Services in a manner that is inconsistent with any guidelines, directions, or other supporting materials, then Client is responsible for any loss suffered as a result and may be liable for additional charges by SPK to correct any issues;
6. SPK may assume, without inquiry or liability, that any person in possession of Client’s account information or access codes has the authority to access Client’s account or the Cloud Services, or modify Client’s account. Client must immediately notify SPK in writing of any unauthorized use of such information or codes;
7. If Client does not agree to the Service Provider Terms, SPK may elect in its discretion not to provide Client with the relevant Cloud Services. Upon execution of this Agreement, Client agrees to read, review, and accept the appropriate Service Provider Terms, which are further described in Section 2.1.1 of this Agreement. Client acknowledges that all upon execution of this Agreement, the relevant Service Provider Terms may be deemed by the Service Provider to have been accepted by Client, regardless of whether or not Client expressly agrees to the same, and may establish a binding legal agreement between Client and Service Provider.
8. SPK and Associates is committed to the rigorous protection of data and the security thereof. Accordingly, SPK and Associates shall exert all reasonable efforts to safeguard Client data, communications, and confidential information. SPK and Associates requires that the Client employ a degree of care in protecting such data commensurate with that which it applies to its own similar data, but in no event less than reasonable care. In the event the Client determines that there has been or is a potential for a security breach, please notify SPK and Associates via email at spkpager@spkaa.com.

3. Fees and Invoicing

3.1 Fees

Client shall pay SPK the Fees identified in the Order. In addition, SPK reserves the right to make adjustments to pricing for reasons including, but not limited to, changing market conditions, discontinuation, unavailability, Service Provider price changes based on general partner/distributor program changes, and errors in advertisements.

3.2 Invoicing/Payment

Charges for the Cloud Services will commence from the date the Cloud Services are made available by Service Provider to Client and are non-refundable. Fees include: (a) recurring charges for that calendar month or other mutually-agreed-upon billing period; and (b) non-recurring set up and other one-off charges (including but not limited to domain set-up charges), if any, for that calendar month or other mutually-agreed-upon billing period. SPK will invoice Client the Fees in accordance with the frequency indicated in the Order. Client must pay all invoices in full within 30 days of the invoice date. To apply for credit in connection with such purchase, Client must establish an account with SPK. Client agrees to promptly: (i) provide certain accurate, current, and complete information as reasonably required by SPK to process credit application or Order, or by Service Provider to provision the Cloud Services or provide technical support ; and (ii) maintain and update such information to keep it accurate, current and complete, including but not limited to, changes to Client’s billing address or e-mail address, the names of its authorized personnel, or changes in applicable credit-card information (including, without limitation, any expiration or cancellation of the credit card). If Client has selected to use a credit card as its method of payment, then Client authorizes SPK to charge that credit card for such Fees until Cloud Services are terminated in accordance with this Agreement. Client is responsible for SPK’s costs of collection for any payment default, including, but not limited to, court costs, filing fees, and attorneys’ fees. In addition, if payments are not received as described herein, SPK reserves the right to suspend further deliveries until payment is received.

3.3 Usage Based Billing

Upon execution of this Agreement, the parties agree that all future increases in quantities used, enabled, or consumed for existing purchased Cloud Services will be invoiced on an actual use basis. If new Cloud Services or features are procured, Client can inform SPK in writing through email or by signing an additional Cloud Services Order Form for any such net-new Cloud Services. When pricing is based on usage, Client agrees that SPK will round up usage in the billing period to the nearest whole unit (for example, 1.4GB is rounded up to 2GB). Certain Cloud Services may incur higher rates for excess usage.

3.4 Taxes

Fees or prices expressed in the Order exclude taxes of any kind. Federal, state and local sales, use, and excise taxes and all similar taxes and duties, (excluding taxes based on SPK’s income, assets or net worth), are solely Client’s responsibility. Client may provide SPK a tax exemption certificate, which will be subject to review and acceptance by SPK.

3.5 Cloud Service Credits

Unless otherwise provided by Service Provider and to the extent that a Cloud Service credit is due to Client in accordance with the Service Provider Terms, the Parties agree that any credit due will be credited by SPK to Client’s account within a reasonable time after SPK’s receipt the corresponding credit amount from Service Provider following Service Provider’s verification of Client’s claim. Client expressly acknowledges and agrees that SPK is not obligated to provide any Cloud Service credit if Service Provider is unable to verify, or otherwise rejects, Client’s claim for any reason or if Service Provider fails to provide the Cloud Service credit for any reason even if it has verified Client’s claim. ANY CREDITS OR TERMINATION RIGHTS DESCRIBED UNDER THE SLA SHALL BE THE SOLE AND EXCLUSIVE REMEDY OF CLIENT IN CONNECTION WITH ANY UNAVAILABILITY OF THE CLOUD SERVICES OR BREACH OF THE SLA.

4. Term; Termination/Suspension Rights; Effect

4.1 Order Term

Unless earlier terminated in accordance with this Section, the initial term of Client’s subscription of Cloud Services shall commence on the later of (i) the Effective Date, or (ii) the date the Cloud Services are made available to Client by the Service Provider as notified by the Service Provider to SPK, (“Initial Term”, which is coterminous with the “Initial Subscription Period” identified on the Order). Upon expiration of the Initial Term, Client’s subscription of Cloud Services will automatically renew for additional, successive terms (each a “Renewal Term”) unless Client or SPK provides notice of non-renewal in accordance with Section 5.9.2 (Routine Notices ). Notice of non-renewal for a monthly Subscription Period must be given at least 30 days prior to the end of the then-current Subscription Period. Notice of non-renewal for a Subscription Period of greater than 1 month must be given at least 45 days prior to the end of the then-current Subscription Period.

4.2 Termination Rights

4.2.1 For Cause by SPK

Without prejudice to any other rights to which it may be entitled, SPK may terminate the Order, in whole or in part, with immediate effect, if Client materially breaches this Agreement and fails to remedy that breach within 30 days of receipt of SPK’s written notice of such breach. A material breach, includes but is not limited to: (i) Client’s failure to pay Fees when due, (ii) rejection, for any reason, of any charges for Fees using a credit card provided by Client, or (iii) Client’s breach of Section 5.1 (Compliance With Laws). In addition, If Service Provider terminates any part or all of the Cloud Services in connection with any “Use Issues” as defined in this paragraph, Client shall be deemed to have been in material breach of the Order. “Use Issues” means Client’s misuse of Cloud Services in violation of the Order, the Service Provider Terms or Other Related Terms, or due to any other act or omission of Client. Notwithstanding anything to the contrary in this paragraph, if Service Provider terminates any part or all of the Cloud Services in connection with any Use Issues, SPK may terminate the Order, in whole or in part, upon written notice with immediate effect unless indicated otherwise in such notice.

4.2.2 For Cause by Client

Client may terminate the Order if SPK materially breaches this Agreement and fails to remedy that breach within 30 days after receipt of Client’s written notice of such breach. SPK shall not deemed in default if Service Provider withholds provision of Cloud Services or suspends or terminates Client’s access to, or use of, Cloud Services, or any part thereof, as allowed under this Section 4. Any such action by Service Provider does not give Client the right to terminate the Order.

4.2.3 For Convenience

Once Cloud Services are provisioned (made available for use by Client), an Order may not be terminated or suspended by Client for convenience. The Order will automatically terminate with immediate effect, without any liability for such termination, upon written notice to Client if Service Provider terminates its agreement with SPK to resell Cloud Services. In addition, if the Order is entered into by SPK and Client before Service Provider agrees to provide the applicable Cloud Services to Client, and if Service Provider then refuses to provision such Cloud Services for any reason, SPK may immediately terminate the Order, without any liability for such termination, upon written notice to Client.

4.3 Service Provider Suspension/Termination Rights

The provision of the Cloud Services may be withheld or the Cloud Services may be suspended or terminated, in whole or in part, by Service Provider, (a) should Client use the Cloud Services in violation of the Service Provider Terms, or any Other Cloud Service-Related Terms, if applicable; or (b) under circumstances described in the Service Provider Terms. Any such action by Service Provider does not give Client the right to terminate the Order. Fees will continue to accrue for the duration of any withholding or suspension of the Cloud Services, or any part thereof based upon the Subscription Period. Client shall be responsible to pay for such Fees in accordance with the Order. If Service Provider charges SPK for any remedial work that becomes necessary as a direct result of any Use Issues, SPK shall charge Client and Client will pay SPK such charges within 30 days of SPK’s invoice date. In addition, if any Cloud Services disconnection or suspension pursuant to this subsection results in the requirement of a reasonable reinstatement fee or if Service Provider suspends any Cloud Services due to Client’s acts or omissions and requires an increase in the fees payable by SPK to Services Provider as a prerequisite for Service Provider to resume making the Cloud Services available for Client, Client agrees to pay such additional fees as invoiced by SPK.

Client may have certain rights to terminate Cloud Services but only as expressly provided under the Service Provider Terms; provided, however, that Client must first be in compliance with all applicable termination-related processes and other requirements set forth in the Service Provider Terms. Client must provide SPK prior written notice of Client’s election to exercise such termination rights, and any such election shall be exercised in accordance with the applicable Service Provider Terms and subject to Service Provider’s approval.

4.4 Effect of Termination

Termination or expiration of the Order shall not relieve either party of its rights or obligations incurred prior to termination or expiration that by their nature or term survive, including any and all payment due under the Order.

1. Payment upon Breach. If all or part of the Order is terminated by SPK for cause, Client shall pay SPK the Fees that would be due for the remainder of the unexpired Subscription Period and any Fees for Cloud Services performed prior to termination. All such fees shall become immediately due and payable upon any such termination.
2. Provision of Cloud Services after Client’s Termination. Notwithstanding anything to the contrary in this Section, if despite Client’s election of termination, or any notice to terminate Cloud Services or any part thereof, Client: (i) requests the continued delivery of the Cloud Services (or part thereof) after the intended termination effective date indicated in Client’s written notice, or (ii) otherwise continues to have access to and use such Cloud Services after the intended termination date, then, even if such request or access and use is temporary, to the extent Service Provider invoices SPK for the provision of such Cloud Services to Client, Client shall pay SPK the Fees. This Agreement and the Service Provider Terms will survive and govern Client’s purchase and use of Cloud Services, respectively, until the Cloud Services are terminated by Service Provider.

5. Additional Terms and Conditions

5.1 Compliance with Laws

Client shall comply with, and agrees that it is its responsibility to adhere to, all applicable law in connection with Client’s use of the Cloud Services. Cloud Services may also be subject to export regulations. Client acknowledges this possibility and accepts full responsibility for and agrees to comply fully with applicable law and all export regulations, including obtaining export licenses. Client represents and warrants that no technical data will be exported under the Order except in compliance with all requirements of the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). Client shall be solely responsible for any claims, losses, costs, liability and charges, including reasonable legal fees, incurred by SPK as a result of Client’s breach of this provision.

5.2 Warranty Disclaimer

SPK PROVIDES NO WARRANTY IN CONNECTION WITH THE CLOUD SERVICES, ANY TECHNICAL SUPPORT PROVIDED BY SERVICE PROVIDER IN CONNECTION WITH THE CLOUD SERVICES, OR ANY SERVICE PROVIDER FACILITIES. THE CLOUD SERVICES AND ANY TECHNICAL SUPPORT PROVIDED BY SERVICE PROVIDER ARE SOLD OR OTHERWISE PROVIDED BY SPK TO CLIENT “AS IS” AND SERVICE PROVIDER FACILITIES UTILIZED ARE WITHOUT WARRANTY OF ANY KIND FROM SPK, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, SATISFACTORY QUALITY, OR ARISING FROM A COURSE OF DEALING, LAW, USAGE, OR TRADE PRACTICE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY CLIENT FROM SPK (INCLUDING, WITHOUT LIMITATION, ITS SALES REPRESENTATIVES), OR FROM SPK’S OR SERVICE PROVIDER’S WEBSITE, WILL CREATE ANY WARRANTY BY SPK NOT EXPRESSLY STATED IN THIS AGREEMENT.

5.3 Confidentiality

“Confidential Information” means any non-public information, including but not limited to, intellectual property, pricing, customer lists, personally identifiable health information, financial information, access codes provided in connection with the Cloud Services, sales and marketing plans of the other party, its affiliates, or its customers, service providers, contractors, or licensors (collectively, “Vendors”). Each party (“Receiving Party”) will maintain in confidence and safeguard any Confidential Information disclosed to it by the other party (“Disclosing Party”). Each party must use the same degree of care in protecting and preserving Confidential Information as it uses to protect its own similar confidential and proprietary information, but shall never use less than what would be a reasonable standard of care. If Client is a federal or state governmental entity, then Client agrees on behalf of the other agencies of the federal or state government who may benefit from the Cloud Services that such agencies shall be subject to the same obligations of confidentiality as set forth in this Agreement. Each party agrees to use any Confidential Information only for the purpose of conducting business with each other in the manner contemplated by the Order and restrict disclosure to only those personnel who have a need to know. Each party will bind such personnel to obligations of confidentiality to the same extent it is bound by this Agreement. The obligations under this paragraph do not apply to information that: (i) is or becomes generally known or in the public domain through no act or omission of the other party; (ii) was lawfully in a party’s possession without restriction as to use or disclosure before its receipt from the other party; (iii) is received from, or was made available to, a third party without any obligation of confidentiality; (iv) was independently developed by the party; (v) is otherwise permitted to be disclosed under the Order; or (vi) is disclosed with the prior written consent of the disclosing party. Client agrees SPK may disclose Client’s Confidential Information to Service Provider as reasonably necessary for, or requested by, Service Provider to provide the Cloud Services or any technical support related to the Cloud Services. If a Receiving Party is required to provide Confidential Information to any court, government agency, or party pursuant to a written court order, subpoena, regulation, or process of law, the recipient must first promptly notify the disclosing party so that the Disclosing Party may have a reasonable opportunity to seek a protective order or other appropriate remedy from the proper authority. Each party agrees that in the event of a breach or threatened breach of any provisions within this paragraph, the Disclosing Party is entitled to seek specific performance and injunctive or other equitable relief as a remedy for such breach or anticipated breach. Any such relief is in addition to, and not in lieu of any other remedies available, including, without limitation, monetary damages.

5.4 Indemnification

Client shall defend and indemnify SPK for, from, and against any losses, damages, penalties, costs, and expenses, including, without limitation, reasonable attorneys’ fees incurred by SPK in connection with any claims or actions by Service Provider or other third parties arising out of or resulting from (i) Client Data passing through the Cloud Services and/or Service Provider’s network to or from the Client, (ii) unauthorized or misuse of Cloud Services by Client, its employees or agents (excluding any claims that the Cloud Services, as provided by Service Provider, infringe third-party intellectual property rights), (iii) Client’s failure to comply with applicable law, (iv) Client’s failure to pay SPK for the full Term, regardless of Service Provider performance issues, and/or (v) Client’s failure to comply with this Agreement.

5.5 Assignment

Neither this Agreement nor any rights under this Agreement may be assigned or otherwise transferred by either party, in whole or in part, whether voluntarily or by operation of law, including by way of sale of assets, merger, consolidation or otherwise, without the prior written consent of the other party; provided SPK will have the right to assign this Agreement without the prior written consent in the event of a transfer to an affiliate. Subject to the foregoing, this Agreement will be binding upon and will inure to the benefit of the parties and their respective successors and assigns. Any assignment in violation of this Section will be null and void.

5.6 Successors

This Agreement shall be binding on and shall inure to the benefit of the permissible successors and assigns of the parties.

5.7 Limitation of Liability

5.7.1 Direct Damages Limitation

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND SUBJECT TO THE SUBSECTION PARAGRAPH BELOW TITLED “INDIRECT/SPECIAL DAMAGES,” SPK’S MAXIMUM LIABILITY TO CLIENT FOR DAMAGES ARISING IN ANY WAY OUT OF THE ORDER IS LIMITED TO PROVEN DIRECT DAMAGES, NOT TO EXCEED THE AMOUNT PAID BY CLIENT TO SPK FOR THE CLOUD SERVICES PROVIDED TO CLIENT DURING THE SUBSCRIPTION PERIOD IN WHICH THE EVENT CAUSING SUCH LIABILITY OCCURRED. UNDER NO CIRCUMSTANCES WILL SPK’S AGGREGATE MAXIMUM LIABILITY TO CLIENT FOR DAMAGES IN RELATION TO OR ARISING FROM THE ORDER OR THE SUPPLY OF CLOUD SERVICES EXCEED THE TOTAL AMOUNT PAID BY CLIENT TO SPK FOR THE CLOUD SERVICES UNDER THE ORDER DURING THE PRECEDING TWELVE-MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH LIABILITY.

5.7.2 Indirect/Special Damages

EXCEPT FOR FRAUD AND CLIENT’S OBLIGATIONS UNDER THE SUBSECTION TITLED “INDEMNIFICATION,” NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, NOR DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION AND THE LIKE, ARISING IN ANY WAY OUT OF THE ORDER, ANY OF THE DOCUMENTS REFERENCED IN THE ORDER (OR ANY ADDENDA OR AMENDMENT THERETO), OR THE USE OF OR INABILITY TO USE ANY CLOUD SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

5.7.3 Limitations – Applicability

BOTH PARTIES UNDERSTAND AND AGREE THAT THE LIMITATIONS OF LIABILITIES FOR EACH PARTY SET FORTH IN THIS AGREEMENT ARE REASONABLE AND THEY WOULD NOT HAVE ENTERED INTO THE ORDER WITHOUT SUCH LIMITATIONS. FURTHER, EACH PARTY AGREES THAT REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE ORDER MUST BE FILED WITHIN 1 YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE.

5.8 Force Majeure

Except for the obligation to make timely payments, neither party will be liable for any failure or delay in the performance of the obligations under this Agreement due to circumstances beyond its reasonable control, including but not limited to acts of nature, acts of government in either its sovereign or contractual capacity, national emergencies, acts of terrorism, transportation delays, labor disturbances, work stoppages, or loss of electrical power; loss of telecommunications or similar infrastructure. If Service Provider has been hindered or prevented by any cause beyond its reasonable control including, without limitation, the events described in this paragraph, then SPK shall not be liable for Service Provider’s delay or failure in providing the Cloud Services to Client.

5.9 Notices

5.9.1 Required Notices

Except as otherwise provided herein, any notice required to be given under this Agreement must be in writing, in English, and addressed to the Parties at the addresses listed later in this subsection paragraph. Such notice is considered received: (i) when personally delivered; (ii) one business day after having been sent by overnight mail via a professional carrier; (iii) when sent by fax or electronic mail, receipt confirmed by the applicable method of transmittal; or (iv) if sent by certified or registered mail, within 5 business days of deposit in the mail.

Notices to SPK shall be addressed to: 5011 Scotts Valley Drive, Scotts Valley, CA 95066. Legal notices to SPK must be sent with a separate copy to the same address, and 4901 Highway 9, Felton, CA 95018.

Notices to Client shall be addressed to physical addresses or email addresses on file or as shown on public records.

5.9.2 Routine Notices

Routine communications, including subscription non-renewal notifications and other notices by either party to the other in the normal course of ordering or provisioning Cloud Services, are properly given when: (i) provided in accordance with Section 5.9.1; or (ii) sent by e-mail, receipt confirmed and addressed to the receiving party at the addresses described in Section 5.9.2, as evidenced by the computer records or any archival copy thereof kept in the ordinary course of business by the sender. Routine communications provided by e-mail shall be submitted as follows:

If to SPK, then to info@spkaa.com.

If to Client, then to Client’s email address on file.

Routine communications will be deemed received if sender sends it before 5:00 p.m. Pacific Standard Time on the receiving party’s business day, it is effective on the date sent by sender; otherwise it will be effective on the receiving party’s next business day.

5.10 Miscellaneous

If any part of this Agreement is, for any reason, found to be invalid, illegal, or unenforceable, all other parts of the Order will remain in effect. SPK may, at its sole option, revise the Agreement from time to time and post the revised terms on its website. Neither party may assign its duties or rights under the Order, whether by operation of law or otherwise, except with the other party’s prior written consent; provided that SPK will have the right to assign the Order to an affiliate or corporate successor. A delay or failure to exercise or partially exercise any right under this Agreement does not operate as a waiver, nor will it preclude future exercise of that right or permit, or sanction any subsequent breach of any term or condition.

5.11 Governing Law and Venue

The Order shall be governed by the substantive laws of the State of California without giving effect to any choice of law rules. The United Nations Convention on Contracts for the International Sale of Goods will not apply to the Order. Both parties specifically agree to submit to the exclusive jurisdiction of, and venue in, the federal and state courts in Santa Cruz County, California in any dispute arising out of or relating to this Order. Notwithstanding the foregoing, in the event of a conflict between this Agreement and the Service Provider Terms or Other Related Terms, the governing law provision within the Service Provider Terms or Other Related Terms shall govern the use of Cloud Services by Client.

5.12 No Third-Party Beneficiary

No provisions of this Agreement are intended or shall be construed to confer upon or give to any person or entity other than SPK and Client any rights, remedies or other benefits with respect to the terms and conditions of the Order.

5.13 Entire Agreement

This Agreement including any Special Terms Addendums or Order Forms, are the entire agreement between the parties with respect to Client’s purchase of Cloud Services from SPK under this Order and supersedes and replaces any previous communications, representations or agreements, oral or written. Any different or additional terms and conditions provided by Client to SPK are considered material alterations to this Order, expressly rejected and will not be binding upon SPK.