A leading Fortune 100 company approached SPK and Associates with significant challenges related to their data reporting and intelligence platforms. These issues were critically impacting their ability to serve both current and future customers, and the company needed swift, expert intervention.
“Thanks to SPK, the bugs hindering our data reports are eliminated. SPK saved us time and ensured our customers received accurate information regarding calls.”
Challenges with Jaspersoft and Talend
The client was primarily using Jaspersoft as their business intelligence platform to generate and share reports across the organization. However, they were facing recurring display errors, including incorrect headers, misidentification of call recipients, and inaccurate reporting of call durations. For example, call lengths showed only in minutes rather than in the proper hours and minutes format, causing confusion and miscommunication within the organization.
In addition to these issues, the company also faced challenges with Talend, their primary data integration tool. Talend is critical for automating reports, but bugs in the system caused parameters to appear blank when they should have been populated, further complicating the accuracy and reliability of the company’s data reporting. Given the importance of accurate data for business operations, these issues required immediate resolution.
16 Hours saved per bug
23% Increased Accuracy in Reports
Minimized staff Distractions from troubleshooting
The Solution
SPK and Associates swiftly stepped in to provide the expertise the client needed. After conducting a thorough analysis of the problems, our team collaborated closely with the client to understand the full business impact of these technical challenges. While the client may have had the internal capacity to resolve some of the issues, they recognized that bringing in SPK’s expert resources would save them both time and money.
One of our experienced consultants addressed the bugs in both Jaspersoft and Talend. By focusing on optimizing the data reporting process, SPK allowed the client’s employees to remain focused on their core responsibilities rather than troubleshooting technical problems. In addition to resolving the bugs, our consultant worked to ensure that the system generated all customer reports correctly going forward, while digging into methods to address historical reporting. This involved modifying existing reports and adding new data fields as required, ensuring the company’s customers received the information they needed accurately and on time.
Business Outcomes
SPK’s intervention saved the company approximately two days of internal work per bug fix, significantly reducing downtime. This company achieved cost savings by allowing their team to focus on customer-facing tasks rather than troubleshooting technical issues. Report accuracy improved by 23%, as SPK resolved all impacted reports and ensured proper data integration. This partnership with SPK allowed the company to enhance the reliability of their reporting systems, delivering greater accuracy and efficiency to their business operations.
With SPK’s support, the client was able to resolve all issues with data visualizations and optimize their reporting. We eliminated the bugs in Jaspersoft and Talend and restored the automation processes to full functionality. As a result, the client can now generate reports confidently, free from errors.
Get a no-obligation initial assessment
Whether you’re trying to solve technical problems, implement new technology tools and strategies, or improve efficiency, SPK and Associates can be a key part of your strategy. We can provide a free, no-obligation initial assessment on almost any technology or engineering situation. Contact us today at (888) 310-4540 or info@spkaa.com.
