Quickly delivering high-quality services to customers is the main goal of every service provider. When Hawk Ridge Systems realized their current managed service provider was providing less than world-class services and response times, they knew they had to make a...
Introduction Hello and welcome to this video entitled Why Project Management is Imperative to Professional Services Companies.My name is Michael Roberts, Vice President of Sales and Marketing here at SPK and Associates, and I'm here with Edwin Chung. Michael:Ed, feel...
Ensuring servers provide consistent performance is a primary goal for all infrastructure management services . A large portion of our servers are in a virtualized environment, and the additional complexity involved there can present some challenging performance...
Unfortunately, it is all too common for companies to overspend on their software licensing. It can be easily done, especially if licensing is handled in an ad-hoc or de-centralized manner. A license is need by one part of the business and so a bundle of licenses is...
As the push towards the cloud continues, 2013 will see a growing emphasis on cloud-related outsourcing projects. Cloud-related IT expenditure covers a wide range of areas including; Software as a Service (SaaS), cloud compute centers, infrastructure as a service...
Product development is inherently a complex process, requiring problem-solving and project management skills. Lean manufacturing principles have helped relieve some of this complexity by revolutionizing the way products are designed and created. These principles...
As the push towards the cloud continues, the inertia of its popularity can leave CTOs with the impression that the world is black and white with only two options: in the cloud or not in the cloud. The nuances and diversity of solutions can therefore be lost in the...
Predictions are hard to make in any area of life, however short term forecasting is not impossible. Ask a meteorologist for the weather in the next twenty-four hours and you will get a fairly accurate prediction. Ask for the outlook over the next 30 days and you will...
The need and desire to learn, understand and develop skills in new areas applies equally to all aspects of daily life including the use and mastering of technology. To this end, how-to tutorials continue to be a fantastic tool for passing on key information. How-to...
Linux continued to perform well as an alternative server platform in 2012 and RedHat has maintained its position as a reliable and trusted Linux distribution. This reliance on Linux based servers is likely to increase during 2013 as more services migrate to the cloud...
Here's a common situation: you manage an application; you haven't gone through a release; no patches have been applied (to your knowledge); and the infrastructure guys say that they haven't touched the network in ages. But a user calls, and to your...
Recently, we performed a successful migration of around 68,000 CAD documents for one of our clients. We went from our old PTC PRO/Intralink 3.4 server to a shiny new PRO/Intralink 10 server with very few disruptions and issues. This may seem like a daunting task and...