Jira Service Management is a powerful tool from Atlassian, designed to streamline service desk operations. It helps IT and software teams deliver efficient support and manage incidents. When using JSM, following a set of best practices can increase successful outcomes...
As software complexity increases, companies are looking for new ways to innovate. Keeping up with new technology requires new tools and systems to handle this complexity. Migrating from on-prem and legacy systems to modern, scalable, cloud offerings is commonly...
At SPK, we understand that efficient issue resolution is critical to delivering outstanding customer support. Our partnership with Appsvio allows us to deliver enhanced escalation and resolution capabilities within Jira Service Management (JSM), revolutionizing how...
The automotive industry is very competitive, leaving manufacturers scrambling to innovate, meet regulatory demands, and quickly deliver higher-quality products. In this fast-paced environment, investing in digital transformation is essential. The best way to ensure...
When using Jira Cloud, it can be helpful to have an app that monitors how much time employees spend on projects. These are called time-tracking apps and they often offer reporting capabilities that ensure better project management and resource allocation. Two of the...
Deciding when to use Confluence and when to use SharePoint can be challenging. Both tools offer a wide range of similar features that help organizations store information. Whether your team uses Atlassian products, Microsoft products, or both can play a large...
Mergers and acquisitions (M&A) represent a major growth strategy for many companies, particularly in the technology, manufacturing, and engineering sectors. However, integrating two (or more) companies is never a simple task. The challenge is not only in...
Utilizing management software from multiple companies may be a necessity for your team, but there can also be challenges that come with this type of development process. Miscommunication is a common issue as it can be difficult to get information from one software to...
Project management applications are important tools that help us track and manage our current and future projects. Many organizations utilize them to keep issues organized. They are extremely useful all on their own, but what happens when they are integrated with...
Many companies are managing their BOMs in ERP rather than a PLM system due to the desire for better data reporting in the ERP. Although this is understandable, there are plenty of use cases for managing a BOM in a PLM system such as Windchill. Many businesses...
Atlassian’s Jira and Confluence are amazing project management and collaboration tools. Users can manage tasks, content, and documents within the systems. While they each have their own extensive capabilities, there are many add-ons on the market to expand upon...
When working in the engineering and manufacturing fields, it is common to encounter unfamiliar terms. In this glossary, we define important terms that describe processes and components in the engineering, manufacturing, service, and sustainability industries. General...