When it comes to project management and collaboration, understanding your data is key to making informed decisions. Jira is a fantastic option for project managers to keep on track. And, it becomes even more potent with the integration of the Custom Charts plugin by...
Change is inevitable, especially in our industry. And even more so since the birth of cloud services. So, as Jira Service Management (JSM) Data Center approaches its end of life in February 2024, you’ll need to gear up. Otherwise you risk a seamless transition...
By submitting this form, I acknowledge receipt of SPK and Associates' Privacy Policy.Navigating through IT challenges can be a maze of confusion. Are you tired of grappling with IT issues? Unsure if Jira Service Management is customized enough to map to your current...
IT Service Management (ITSM) does more than just offer IT support. At SPK and Associates, we see it as a key to delivering seamless IT services from start to finish. Because technology is at the heart of every business team today, ITSM supports various technologies...
In our latest Vlog, Chris McHale, CEO and Co-founder of SPK catches up with Vish Reddy, Co-founder of Revyz to hear about the latest updates for Revyz Data Protection. Your hosts Chris McHale – Co-founder and CEO of SPK and Associates Vish Reddy – Co-Founder and CEO...
The service management software you choose can make or break a business. And many businesses stick with their historic IT Service Management (ITSM) tool because it can seem like an overwhelming task to transform. But, transforming your service desk is something that...
Rethinking Service Desk Jira vs ServiceNow, which is better for your business? Jira Service Management (JSM) rapidly brings together dev, IT operations, and business (HR, Marketing, etc) teams. Respond to business changes, and deliver great service experiences,...
Your IT service desk is about to change. Find out what's shaping the future. Three factors — enterprise service management (ESM), collaboration, and intelligent service management — are driving the transformation of the service desk. To better meet customers’ needs...
High-velocity ITSM teams were over 75% more prepared for Covid-19 operation disruptions than others. Why? Because High-velocity ITSM tools enable teams to be more prepared for adaption to unplanned events. Leveraging flexible ITSM tools remove silos, adopting...
Welcome back to Atlassian Team 22 Announcements This follow up blog deep dives into even more exciting Atlassian Team 22 updates announced in Las Vegas, April 2022. Read part 1, then explore part 2 below. Part 2 provides a deeper review on Atlassian’s DevOps...
Atlassian ITSM named as a Visionary in the Gartner Magic Quadrant 2021. Atlassian ITSM has a high-velocity approach to digital transformation. This enables Development, IT and Business teams to collaborate seamlessly. Atlassian are an end-user focused, tech-market...
Originally created in 2013 as a special Jira project template, Jira Service Desk, or now Jira Service Management (JSM), is a powerful ITSM tool that helps development, IT and business teams collaborate in a standardized way. Atlassian created JSM because nearly 40%...
