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ITIL & ITSM

10-Point Checklist for Atlassian Server Migrations

10-Point Checklist for Atlassian Server Migrations

Introduction  As applications, such as Jira, become more mainstream for Enterprises, it was inevitable that Atlassian and others would create their own service (SaaS) that provides numerous benefits to users across the globe.  The benefits of having a SaaS solution...

How To Leverage Jira as a Service Desk

How To Leverage Jira as a Service Desk

Many of you are undoubtedly familiar with using Jira as an issue tracker. But for those of you who have been juggling issue tracking and meeting SLA requirements -- and for those of you who had the recently acquired VertygoSLA addon -- this article may be useful...

Kanban Boards In Jira Software for Med-Device Documentation Team

Kanban Boards In Jira Software for Med-Device Documentation Team

SPK helps a renowned medical device maker to add speed, visibility, metrics, and improved communication and collaboration to their teams tasked with creating product labels and user manuals.   The Client A globally recognized maker of medical devices was tasked...