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Atlassian Managed Services

At SPK and Associates, we specialize in elevating your team’s efficiency and productivity through our Atlassian Application Management Services.  With over two decades of expertise, we provide tailored solutions that integrate seamlessly with your business operations, ensuring you get the most out of your Atlassian investments.

Our service is designed for Atlassian customers who aim to maximize their return on investment by continuously integrating new teams or enhancing capabilities within Jira, Jira Service Management, Confluence, Bitbucket, and other Atlassian tools.  We understand that each organization has unique needs and challenges, which is why our approach is highly personalized and adaptive.

Expert Atlassian Knowledge When You Need It

Why Consider SPK’s Application Management Services?

SPK’s Application Management Services provide a smarter alternative to traditional time-and-materials consulting.  Using a managed services approach, you gain access to a dedicated pool of hours per month — ranging from 4 to 400 — tailored to your needs and budget, all at a lower rate than ad-hoc consulting.  Unlike traditional engagements, which often end abruptly and leave internal teams struggling to manage and evolve the system, SPK’s Application Management services ensures continuous improvement.

After SPK’s decades of experience, we have seen clients evolve over time, which includes their systems needing to evolve.  This includes the need for  new workflows, architectural guidance, onboarding for new teams, training on the system, integration support, and overall system enhancements.  This managed services approach takes the pressure off your engineering or IT leads, allowing your team to focus on their core responsibilities while we bring the proper knowledge needed to maximize the value of your application investment.

Continuous Improvement

We ensure your application evolves with your needs, delivering ongoing enhancements to workflows, features, and functionality.

Architectural Guidance

We provide strategic advice to design and optimize scalable, robust systems that support your long-term goals.

Expert Configuration & Customization

Our team tailors your application to align perfectly with your business processes, maximizing efficiency and usability.

Commitment to Excellence

Our dedicated experts deliver high-quality solutions and support, ensuring your application investment provides continuous value.

SPK’s Approach to Application Management

These Application Management services allow our valued customers to mitigate engineering and IT overhead, and to have access to our experts with years of experience to enhance your solutions.  By engaging with SPK and Associates team of experts to assist with these systems, our customers are often able to focus on developing their products or enhancing their industry differentiation.  

Business Process, Architecture, and Application Design
Business Process, Architecture, and Application Design
Business Process, Architecture, and Application Design
Business Process, Architecture, and Application Design
Business Process, Architecture, and Application Design
Business Process, Architecture, and Application Design
Business Process, Architecture, and Application Design
Business Process, Architecture, and Application Design
Application Configuration and Subsystem Support, and Application Customization
Application Configuration and Subsystem Support, and Application Customization
Application Configuration and Subsystem Support, and Application Customization
Application Configuration and Subsystem Support, and Application Customization
Application Configuration and Subsystem Support, and Application Customization
Application User Support and Training
Application User Support and Training
Application User Support and Training
Application User Support and Training
Application Platform Support, PaaS, and DevOps
Application Platform Support, PaaS, and DevOps
Application Platform Support, PaaS, and DevOps
Application Platform Support, PaaS, and DevOps
Application Platform Support, PaaS, and DevOps
Application Platform Support, PaaS, and DevOps
Application Platform Support, PaaS, and DevOps
Application Platform Support, PaaS, and DevOps
Application Platform Support, PaaS, and DevOps
Application Platform Support, PaaS, and DevOps
Application Platform Support, PaaS, and DevOps
Application Platform Support, PaaS, and DevOps
Infrastructure Support and IaaS
Infrastructure Support and IaaS
Infrastructure Support and IaaS
Infrastructure Support and IaaS
Infrastructure Support and IaaS
Infrastructure Support and IaaS
Assessment and alignment of Jira/Confluence with your business processes
Architecture and Process Consultation for Industry Best Practices
Application Design to support process reengineering
Design and Optimization of Jira Project Configurations (Team managed vs. Company managed)
Workflow standardization to improve scalability
Strategic roadmap development for Atlassian tool adoption
Configuration of Atlassian Guard for access control
Atlassian license tracking and strategic business success recommendations
Ongoing configuration changes to execute on Sprints
Ongoing report customization
Ongoing minor workflow, event triggers and security changes
Categories/fields/compute fields updates
Application Customization
Ongoing User support
User add/delete/change requests
Role administration in Jira or Atlassian Guard
Problem resolution with Atlassian
Jira/JSM/Confluence/Bitbucket patching
(Data Center only)
Jira/JSM/Confluence/Bitbucket
(Data Center only)
DevOps management, if included
Performance management
(Data Center only)
Automated monitoring, alerting and remediation of application issues
(Data Center only)
License server management, License Utilization Monitoring and Monthly Reporting
Application and OS Log Review and Management
(Data Center only)
Support of existing integrations between Application and other third party Engineering tools
Backup Management (Revyz required for Atlassian Cloud)
Application Data Backups and Monthly Restore Verification (Revyz required for Atlassian Cloud)
Atlassian Liason
Atlassian RFC Tracking
Automated monitoring, alerting and remediation of infrastructure issues
Overall infrastructure environment management and troubleshooting
Performance troubleshooting
(Data Center only)
OS Log Review and Management
(Data Center only)
OS patching
(Data Center only)
Database configuration
(Data Center only)

What Our Clients Say

"SPK has been an invaluable partner in transforming our software development process. With SPK's guidance, our team embraced efficient methodologies and cutting-edge tools, significantly improving our development cycle and product quality."

Joshua Talbert
CEO, mysherpas

"Working with SPK feels like working with co-workers in my company, not like interacting with a typical technical support vendor. SPK staff are responsive and partner with me."

Jay DiToro
Director of Systems & Technology, Veranex

"The personalized attention and detailed communication we receive working with SPK and Associates is pretty special. The accessibility of SPK team members is impressive."

Evan Bruck
Director, Active Device Research and Development, BBraun Medical Inc.

Getting Started with Application Management

To learn more about how our Atlassian Application Management Services can transform your project management landscape, contact us today. Let us help you harness the full potential of your Atlassian tools, ensuring they grow with you and support your business every step of the way.

Talk with an Expert

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